Have been refunded promptly and with ease for the express shipping so props to Oz Games. Still waiting on the game and standing by my stance that wait times need updating during current times. Bought 3 games. Was worried using a new site, so was happy i could use paypal. Ordered monday received the following monday. Great prices. Would use again. Thank you so much for leaving us a review! I am so pleased to hear that your order arrived so quickly as we are based in the UK Cancelled my order without even warning me and the reason why??
Waited nearly 2 weeks for item to arrive. So had to write to inquire only to be told it has been cancelled. Don't bother buying here. Most vinyl sold here are old stock that can't be sold even with their special discount. I'm sorry to hear that. I'm not aware of the reason because your order was cancelled as I don't know your order number but this is always for a reason beyond our control that prevents us from fulfilling the order Went to use it and it's region 2 which means can only play Region 2 - Japan, Europe, South Africa, the Middle East including Egypt and Greenland Australia Region 4 so must be counterfit DVD Asked for a refund and saying i have opened the packaging so cant refund, really how was i suppose to know it's a Janpanese ver with out opening.
I'm sorry that you were not aware of the version. Bought 2 headphones from ozgame, and the products received are different to the picture shown on the website and requested for refund on few occassions and waited for 4 weeks still no reply. Hopefully after I post this someone can contact me for advise. I'm sorry to hear that Thank you so much for your reply, I have had a look at the original email that you sent and I can confirm that one of our advisers Josie, replied back to you on the 15th of January Why is it the phone number for wigglebug australia never answers?
Why are you people so hard to contact? Why do so many orders go missing? I am thinking you are not a genuine company? I need reply as do many other people. Sivam Australia. Hi, I noticed that my order was dispatched on the 24th of March, but has still not arrived although working days have passed. My order number is Just wondering if this is normal, or if you guys have any information as to where the order currently is? It was sent out on 24th of March and we do state that it usually arrives within working days, so it should be with you by now.
Unfortunately, the Royal Mail will not allow us to claim the item as lost in post until it has been 20 working days since the dispatch date. Again, I do apologise and I hope it turns up with you soon, but if not just let us know and we will sort it for you! I'm possibly about to purchase dayz through your website and I would like to make sure the copy of the game I'll receive will be coded to an australian PS4, thanks.
Hi Nelson, thanks for getting in touch. There will be no problems with using this game on your console. These do not influence our content moderation policies in any way, though ieatwords. OzGameShop www. Write a review. Ask a question. Buy Now. Product Quality. Your trust is our top concern. Companies can't alter or remove reviews from ieatwords.
Terrible business published 4 days ago. Return Claim Made Yes. Similar opinion? Write a review on ieatwords. Read the reviews for The Gamesmen reviews. The Gamesmen 4. Hip Kids 4. Oz Trampolines 4. Vuly Play 4. Simon Melbourne 3 reviews. No games delivered and no response when queried? Compare all. Matlin28 2 reviews. Very misleading NOT Australian stock! Return Claim Made No. Luke W. Verified customer Misleading published 7 days ago. Terrible delivery and terrible customer service published 2 weeks ago.
Dan R. OzGameShop 1 week ago. Hi Ada, We try to answer every communication daily but as this period is being busy it might take a bit longer than usual for us to reply. Read more n you please let us know your order number so we can look into this? ADa 1 week ago. OzGameShop 5 days ago. Read more l with all the information. Can you please check your inbox and replay to that email so we can sort this for you?
Support genuine Oz companies and not these UK guys published 2 weeks ago. Hi Richard, We are Oz registered company but our main warehouse from where all our orders are dispatched is based in the UK. Read more among the rest of the information sections at the bottom of the main page. Richard Cheese 2 days ago. Read more hink people have to hunt for information on your site is not ethical and I note it's is now 20 days since I ordered which is well beyond the time frame quoted for delivery..
I also find it unethical you have not updated your delivery times during covid19 when it's well known deliveries are taking longer.
Bad very bad published 2 weeks ago. Hi Sam, We are sorry about this. Read more Many regards, Diego. Mr Toys Toyworld 4. Springfree Trampoline Australia 4. OzGameShop 2 weeks ago.
Hi there, Thank you for getting in touch, I am ever so sorry to hear that your order has not arrived yet. Read more Indeed, we are a UK based company and this is where we ship all of your orders from! SO that I can look into this for you, please can you tell me your order number so that I can look into this for you? Oh and on sunday night they sent me an email too saying that it had only just been dispatched.
So i think that the email is some how delayed. I thin within 10 days you should get it. It normally takes me 8 days. The delayed email happened to me too. I preordered a game due for release 26 November, checked the site a couple of days after that date and it was noted as sent, but then got an email a week later saying it had been sent on that day.
And it was in my letterbox the next day. Maybe they have an Australian distribution centre and email when it's sent from there…? Dont freak out if you dont receive all your games in one package. They usually post in separate packages, sometimes taking a few days between games. You may receive them all at once though. Hi, I noticed that my order was dispatched on the 24th of March, but has still not arrived although working days have passed. My order number is Just wondering if this is normal, or if you guys have any information as to where the order currently is?
It was sent out on 24th of March and we do state that it usually arrives within working days, so it should be with you by now.
Unfortunately, the Royal Mail will not allow us to claim the item as lost in post until it has been 20 working days since the dispatch date.
Again, I do apologise and I hope it turns up with you soon, but if not just let us know and we will sort it for you! I'm possibly about to purchase dayz through your website and I would like to make sure the copy of the game I'll receive will be coded to an australian PS4, thanks. Hi Nelson, thanks for getting in touch. There will be no problems with using this game on your console.
Hi Jacob. Unfortunately, a tracked delivery service is not available on orders dispatched to Australia. Please don't worry as delivery delays do sometimes occur.
Your order is insured so we will file a lost in post investigation and send a replacement if it doesn't arrive within 20 working days. I hope this helps but if you need anything else, please feel free to get back in touch! How long will it take for my two oasis cds to get here? I ordered them two days ago friday and because the last time I ordered a cd from the oasis store they used the worst possible postal service UPS which screwed me over big time and took ages to arrive and I just want to be reassured it wont happen again.
I can only tell you about my experience. It took 10 days for two PS4 games to arrive. You might be looking at a longer wait due to Christmas season I would think. I cant really reassure you beyond that since I am not the business. As we are based in the UK and this is where we send all of our orders from, standard delivery can take around working days to arrive with you, or if you have purchased the express delivery this should arrive within working days for you.
If your order doesn't arrive within this time period, please make sure to contact our customer service team about this and they will look into it for you. I hope that your order arrives very soon and fingers crossed you will get it just before the Christmas rush hits. Pre order sniper ghost warrior contracts. Hi Peter.
What is your doubt about that item? Hi I ordered a videogame from your site and I was told that the delivery would take working days. My order number is: Hello there, thank you for contacting us. Could you please send me your email address in a private message on Facebook so I can check this for you? Impossible to get a refund. Contact your bank and ask for a charge back instead citing theft.
I ordered Red Dead Redemption April , moved houses so changed my address with ozgameshop, still haven't received it, contacted Lauren on email from ozgameshop who said it was delivered to old address, not sure how this happened as changed my address ages before was sent, when will this be rectified and i get my game? Hello Greg, thank you for leaving us a review, your feedback is much appreciated by our company.
As my customer services advisor has explained, even when the customer updates his shipping address in his account, this action will not automatically change any dispatch information on any orders that have already been placed.
In order for your address to be updated in the existing order, you will have to contact our customer services team and they will be able to change your address in our system.
As for your existing order, If the item is undelivered then your local post office will send it back to us but this can take 3 months before we can issue you a refund as we have to wait for it to return back to us. This procedure is mandatory I'm afraid. Once again I would like to apologise for this unfortunate experience and I we receive the item back as soon as possible in order to resolve this issue for you. Hello, thank you for getting in touch. I am very sorry as this is not something that I can confirm.
I hope this helps, if you need anything else, please don't hesitate to contact us. I ordered a game and it was in the wrong address. I fixed the address before it was dispatched and i verified it. But the thing is it was still dispatched to the wrong address.
How can I get my game? Hi there, I am very sorry to hear this. In order for me to look into this for you, may I please have your order number for this order, please? I hope to hear back from you very soon! Thank you order number Hello Jarred, thank you for getting in touch with us about this. It was sent out on the 6th of August and we do state that it usually arrives within working days, so it should be with you by now. We send out any orders via Royal Mail and as soon as they arrive in Australia they are picked up by AUS Post and then delivered to your house.
Unfortunately, Royal Mail will not allow us to claim the item as lost in post until it has been 20 working days since the dispatch date. Again, I do apologise and I hope it turns up with you soon, but if not send us a message and we will be happy to resolve this for you at once. Kind regards Argy.
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